Hello Support,

i am a private person to use the Autel Maxisys not commercial.And i can´t update because the license ended in July.
So far is this not so important, that i can´t update the car brands.

But for the hardware you should allow to update even that somebody has a expired license for car-brands.

Today i updated the VCi without problems.But the system update do not work and i get the information to  buy a new license.Why you handle that like this?I don´t understand?When the new update is for better performance and maybe speed(it was always faster then Auto-com), why should we all pay for it?

Can you explain that?

It´s so simple to handle that, and it would make the customer more satisfied.Many are angry and get no information.This is not satisfying and i think you understand that well.

The problem with Ford and the change of the logos is not your fault, and all should understand that.

But hardware updates, please, that should be a service.

I called the Swedish support today, and he said i have to wait.So far no problem.And he can´t do anything about your policy of updates.So this is the reason why i contact you here.

My Maxisys is the V09G30203606 and expired in July 2015 with update, the warranty period is okay till 16/04/2015, because i bought it in 2014.

Jan-Erik from Autel US answer with: System update for tablet, system program for maxisys app, and bluetooth firmware update are free!!!


Can you give me a answer if you are kind.It would help the others also....

Thanks and greetings from Sweden.

 

 Hello Support02,

thanks for answer and the information.So far it makes me not angry.

I get in 2014 the Maxisys like Windows XP, and when i want now in 2015 the Maxisys with Windows 10 i have to buy the update.Can we handle like that?

lol.

So thanks for the declaring, i understand now.It´s a pitty, but however i can continue with my diagnostic and that was a reason to buy it ,too.With Bosch or somelse i must buy a update every year otherwise it will be deactivaded.

So far so good.

Thanks and greetings from Sweden.

Thanks to all others for information too.